This is a network and forum for people who are serious about developing their small business. It provides an opportunity to learn from each other, source new clients, and enjoy the company of others who are involved in a similar pursuit of development and prosperity.

STRENGTHENING WORKPLACE COMMUNICATION FOR BETTER CUSTOMER EXPERIENCE

Presented by: Christi Naude

Customers can often sense poor workplace communication in a business, even if they don't see what happens behind the scenes.

We will be exploring how poor workplace communication can unintentionally spill over into customer experiences, the consequences of allowing it to continue, and practical steps to improve communication—both through technology and emotional intelligence.

OVERVIEW

• Telltale signs customers notice when internal communication is lacking
• Consequences of poor workplace communication (and how to fix them)
• How to identify the best internal communication platforms for your business
• The role of emotional intelligence in enhancing workplace communication

Date: 5 March 2025

Time: 15:00 - 17:00

Venue: PMCB Offices - 1 Parkhaven , 55 Macleroy Road, Northern Park, Pietermaritzburg

Cost: Free - PMCB members, R50 (incl. vat) non PMCB members

BOOK NOW

Via our online event management system (Glue-up - click on register now below) or contact Mvelo Ximba - marketing@pmcb.org.za, 033 345 2747.