Event Details

TRAINER:

Ann-Rose Oldham – Maritzburg Business College


OVERVIEW

• Motivation and attitude.

• Initial identification.

• Voice clarity.

• Good listening skills.

• Assertiveness.

• Transfers.

• Screening.

• Initiating outgoing calls.

• Calls of complaint.

• Difficult calls/names/messages.

• Reception duties.

• Visitors.

• Security.

• Dress/wellness.

• Ergonomics.

• Resolving office issues.


WHO SHOULD ATTEND?

Personnel who are in contact with clients.


Please bring a pen and paper for taking notes.


Attendees will receive a certificate of attendance.


DETAILS OF THE TRAINING

Date: 26 October 2022

Time: 08:30 – 13:00

Venue: PMCB Offices, Unit 1, Parkhaven Centre, 51 – 55 Macleroy Road, Northern Park, Pietermaritzburg


COST (includes vat)

PMCB Members: R710 p/p, R670 p/p for 3/more, R620 p/p for 5/more

Non-members: R940 p/p, R920 p/p for 3/more, R890 p/p for 5/more


BOOK NOW

Via our online event management system (Glue-up - click on Register or I will attend below) or contact Thabisile Ngidi - info@pmcb.org.za, 033 345 2747.

Speakers

  • Ann-Rose Oldham (Maritzburg Business College)

    Ann-Rose Oldham

    Maritzburg Business College

Community

Discover and connect with other attendees.

KNTS

Tickets

Training - Telephone Reception - PMCB Member - Per Person

Training - Telephone Reception - PMCB Member - Per Person

Member Price R 617.40
Training - Telephone Reception - PMCB Member - 3 Attendees

Training - Telephone Reception - PMCB Member - 3 Attendees

Member Price R 1,747.83
Training - Telephone Reception - PMCB Member - 4 Attendees

Training - Telephone Reception - PMCB Member - 4 Attendees

Member Price R 2,330.44
Training - Telephone Reception - PMCB Member - 5 Attendees

Training - Telephone Reception - PMCB Member - 5 Attendees

Member Price R 2,695.70
Training - Telephone Reception - PMCB Member - 6 Attendees

Training - Telephone Reception - PMCB Member - 6 Attendees

Member Price R 3,234.79
Training - Telephone Reception - PMCB Member - 7 Attendees

Training - Telephone Reception - PMCB Member - 7 Attendees

Member Price R 3,773.92
Training - Telephone Reception - PMCB Member - 8 Attendees

Training - Telephone Reception - PMCB Member - 8 Attendees

Member Price R 4,313.05
Training - Telephone Reception - PMCB Member - 9 Attendees

Training - Telephone Reception - PMCB Member - 9 Attendees

Member Price R 4,852.18
Training - Telephone Reception - PMCB Member - 10 Attendees

Training - Telephone Reception - PMCB Member - 10 Attendees

Member Price R 5,391.31
Training - Telephone Reception - Non-Member - Per Person

Training - Telephone Reception - Non-Member - Per Person

Standard Price R 817.40
Training - Telephone Reception - Non-Member - 3 Attendees

Training - Telephone Reception - Non-Member - 3 Attendees

Standard Price R 2,400
Training - Telephone Reception - Non-Member - 4 Attendees

Training - Telephone Reception - Non-Member - 4 Attendees

Standard Price R 3,200
Training - Telephone Reception - Non-Member - 5 Attendees

Training - Telephone Reception - Non-Member - 5 Attendees

Standard Price R 3,869.60
Training - Telephone Reception - Non-Member - 6 Attendees

Training - Telephone Reception - Non-Member - 6 Attendees

Standard Price R 4,643.48
Training - Telephone Reception - Non-Member - 7 Attendees

Training - Telephone Reception - Non-Member - 7 Attendees

Standard Price R 5,417.40
Training - Telephone Reception - Non-Member - 8 Attendees

Training - Telephone Reception - Non-Member - 8 Attendees

Standard Price R 6,191.31
Training - Telephone Reception - Non-Member - 9 Attendees

Training - Telephone Reception - Non-Member - 9 Attendees

Standard Price R 6,965.22
Training - Telephone Reception - Non-Member - 10 Attendees

Training - Telephone Reception - Non-Member - 10 Attendees

Standard Price R 7,739.14

Venue

PMCB Offices

Unit 1
Parkhaven Centre
51 - 55 Macleroy Road
Northern Park
Pietermaritzburg, KwaZulu-Natal, South Africa

If you have any questions please contact Thabisile Ngidi

Contact Organizer

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