Event Details

TRAINER:

Sarah Giles – Training Leadership Consulting


Overview

Identifying your customers as well as understanding their needs will set you apart from your competitors. This workshop will help you to look at your business processes from your customer's perspective. You will learn how to identify problematic areas using the customer metrics and discover how to design a frictionless experience.


Key outcomes:

· Identify characteristics of today's customer

· Describe the customer experience model

· Create a customer experience journey map

· Recognise how to improve your customers' experience


WHO SHOULD ATTEND?

Managers, Sales and Marketing teams.


Attendees will receive a certificate of attendance.


DETAILS OF THE TRAINING

Date: 12 March 2024

Time: 08:30 – 12:30

Venue: PMCB Offices, 1 Parkhaven , 55 Macleroy Road, Northern Park, Pietermaritzburg


COST (includes vat)

PMCB Members: R745 p/p, R705 p/p for 3/more, R650 p/p for 5/more

Non-members: R985 p/p, R965 p/p for 3/more, R935 p/p for 5/more


BOOK NOW

Via our online event management system (Glue-up - click on Register or I will attend below) or contact Thabisile Ngidi - info@pmcb.org.za, 033 345 2747.

Speakers

  • Sarah Giles (Training Leadership Consulting)

    Sarah Giles

    Training Leadership Consulting

    Sarah Giles is TLC’s Business Development Manager and facilitator. She holds a BCom in Marketing & Media with over 17 years’ experience. She liaises with TLC’s top corporate clients and facilitates TLC’s Customer Experience Management programmes as well as short business skills courses and change management solutions. Sarah’s experience spans clients from small businesses to multinationals, across multiple industry sectors. She is inspired to ‘see the world’ through the eyes of customers and leaders and shares her insights on interpersonal skills in the workshops she facilitates.

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Tickets

Training - Customer Experience Management - PMCB Member - Per Person

Training - Customer Experience Management - PMCB Member - Per Person

Member Price R 647.83
Training - Customer Experience Management - PMCB Member - 3 Attendees

Training - Customer Experience Management - PMCB Member - 3 Attendees

Member Price R 1,839.12
Training - Customer Experience Management - PMCB Member - 4 Attendees

Training - Customer Experience Management - PMCB Member - 4 Attendees

Member Price R 2,452.16
Training - Customer Experience Management - PMCB Member - 5 Attendees

Training - Customer Experience Management - PMCB Member - 5 Attendees

Member Price R 2,826.10
Training - Customer Experience Management - PMCB Member - 6 Attendees

Training - Customer Experience Management - PMCB Member - 6 Attendees

Member Price R 3,391.32
Training - Customer Experience Management - PMCB Member - 7 Attendees

Training - Customer Experience Management - PMCB Member - 7 Attendees

Member Price R 3,956.54
Training - Customer Experience Management - PMCB Member - 8 Attendees

Training - Customer Experience Management - PMCB Member - 8 Attendees

Member Price R 4,521.76
Training - Customer Experience Management - PMCB Member - 9 Attendees

Training - Customer Experience Management - PMCB Member - 9 Attendees

Member Price R 5,086.98
Training - Customer Experience Management - PMCB Member - 10 Attendees

Training - Customer Experience Management - PMCB Member - 10 Attendees

Member Price R 5,652.20
Training - Customer Experience Management - Non-Member - Per Person

Training - Customer Experience Management - Non-Member - Per Person

Standard Price R 856.52
Training - Customer Experience Management - Non-Member - 3 Attendees

Training - Customer Experience Management - Non-Member - 3 Attendees

Standard Price R 2,517.39
Training - Customer Experience Management - Non-Member - 4 Attendees

Training - Customer Experience Management - Non-Member - 4 Attendees

Standard Price R 3,356.52
Training - Customer Experience Management - Non-Member - 5 Attendees

Training - Customer Experience Management - Non-Member - 5 Attendees

Standard Price R 4,065.20
Training - Customer Experience Management - Non-Member - 6 Attendees

Training - Customer Experience Management - Non-Member - 6 Attendees

Standard Price R 4,878.24
Training - Customer Experience Management - Non-Member - 7 Attendees

Training - Customer Experience Management - Non-Member - 7 Attendees

Standard Price R 5,691.28
Training - Customer Experience Management - Non-Member - 8 Attendees

Training - Customer Experience Management - Non-Member - 8 Attendees

Standard Price R 6,504.32
Training - Customer Experience Management - Non-Member - 9 Attendees

Training - Customer Experience Management - Non-Member - 9 Attendees

Standard Price R 7,317.36
Training - Customer Experience Management - Non-Member - 10 Attendees

Training - Customer Experience Management - Non-Member - 10 Attendees

Standard Price R 8,130.40

Venue

PMCB Offices

1 Parkhaven
55 Macleroy Road
Northern Park
Pietermaritzburg, KwaZulu-Natal, South Africa

If you have any questions please contact Thabisile Ngidi

Contact Organizer

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