Event Details

TRAINER:

Ann-Rose Oldham – Maritzburg Business College


OVERVIEW

• Motivation and attitude.

• Initial identification.

• Voice clarity.

• Good listening skills.

• Assertiveness.

• Transfers.

• Screening.

• Initiating outgoing calls.

• Calls of complaint.

• Difficult calls/names/messages.

• Reception duties.

• Visitors.

• Security.

• Dress/wellness.

• Ergonomics.

• Resolving office issues.


WHO SHOULD ATTEND?

Personnel who are in contact with clients/prospective clients over the telephone or personally.


Please bring a pen and paper for taking notes.


Attendees will receive a certificate of attendance.


DETAILS OF THE TRAINING

Date: 20 November 2024

Time: 08:00 – 13:00

Venue: PMCB Offices, 1 Parkhaven , 55 Macleroy Road, Northern Park, Pietermaritzburg


COST (includes vat)

PMCB Members: R745 p/p, R705 p/p for 3/more, R650 p/p for 5/more

Non-members: R985 p/p, R965 p/p for 3/more, R935 p/p for 5/more

Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.


BOOK NOW

Via our online event management system (Glue-up - click on Register or I will attend below) or contact Thabisile Ngidi - info@pmcb.org.za, 033 345 2747.

Speakers

  • Ann-Rose Oldham (Maritzburg Business College)

    Ann-Rose Oldham

    Maritzburg Business College

    Ann-Rose is the propriety of Maritzburg Business College which provided comprehensive secretarial courses leading to national and international examinations.

    Ann-Rose has offered this telephone reception course successfully at the PMCB for a number of years.

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Community

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BDSZAN

Tickets

Training - Telephone Reception - PMCB Member - Per Person

Training - Telephone Reception - PMCB Member - Per Person

Member Price R 647.83
Training - Telephone Reception - PMCB Member - 3 Attendees

Training - Telephone Reception - PMCB Member - 3 Attendees

Member Price R 1,839.12
Training - Telephone Reception - PMCB Member - 4 Attendees

Training - Telephone Reception - PMCB Member - 4 Attendees

Member Price R 2,452.16
Training - Telephone Reception - PMCB Member - 5 Attendees

Training - Telephone Reception - PMCB Member - 5 Attendees

Member Price R 2,826.10
Training - Telephone Reception - PMCB Member - 6 Attendees

Training - Telephone Reception - PMCB Member - 6 Attendees

Member Price R 3,391.32
Training - Telephone Reception - PMCB Member - 7 Attendees

Training - Telephone Reception - PMCB Member - 7 Attendees

Member Price R 3,956.54
Training - Telephone Reception - PMCB Member - 8 Attendees

Training - Telephone Reception - PMCB Member - 8 Attendees

Member Price R 4,521.76
Training - Telephone Reception - PMCB Member - 9 Attendees

Training - Telephone Reception - PMCB Member - 9 Attendees

Member Price R 5,086.98
Training - Telephone Reception - PMCB Member - 10 Attendees

Training - Telephone Reception - PMCB Member - 10 Attendees

Member Price R 5,652.20
Training - Telephone Reception - Non-Member - Per Person

Training - Telephone Reception - Non-Member - Per Person

Standard Price R 856.52
Training - Telephone Reception - Non-Member - 3 Attendees

Training - Telephone Reception - Non-Member - 3 Attendees

Standard Price R 2,517.39
Training - Telephone Reception - Non-Member - 4 Attendees

Training - Telephone Reception - Non-Member - 4 Attendees

Standard Price R 3,356.52
Training - Telephone Reception - Non-Member - 5 Attendees

Training - Telephone Reception - Non-Member - 5 Attendees

Standard Price R 4,065.20
Training - Telephone Reception - Non-Member - 6 Attendees

Training - Telephone Reception - Non-Member - 6 Attendees

Standard Price R 4,878.24
Training - Telephone Reception - Non-Member - 7 Attendees

Training - Telephone Reception - Non-Member - 7 Attendees

Standard Price R 5,691.28
Training - Telephone Reception - Non-Member - 8 Attendees

Training - Telephone Reception - Non-Member - 8 Attendees

Standard Price R 6,504.32
Training - Telephone Reception - Non-Member - 9 Attendees

Training - Telephone Reception - Non-Member - 9 Attendees

Standard Price R 7,317.36
Training - Telephone Reception - Non-Member - 10 Attendees

Training - Telephone Reception - Non-Member - 10 Attendees

Standard Price R 8,130.40

Venue

PMCB Offices

1 Parkhaven
55 Macleroy Road
Northern Park
Pietermaritzburg, KwaZulu-Natal, South Africa

If you have any questions please contact Thabisile Ngidi

Contact Organizer

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