Event Details

TRAINER: Ann-Rose Oldham โ€“ Maritzburg Business College


OVERVIEW

  • Motivation and attitude.
  • Initial identification.
  • Voice clarity.
  • Good listening skills.
  • Assertiveness.
  • Transfers.
  • Screening.
  • Initiating outgoing calls.
  • Calls of complaint.
  • Difficult calls/names/messages.
  • Reception duties.
  • Visitors.
  • Security.
  • Dress/wellness.
  • Ergonomics.
  • Resolving office issues.


WHO SHOULD ATTEND?

Personnel who are in contact with clients/prospective clients over the telephone or personally.


Please bring a pen and paper for taking notes.


Attendees will receive a certificate of attendance.


DETAILS OF THE TRAINING

Date: 11 March 2025

Time: 08:00 โ€“ 13:00

Venue: PMCB Offices, 1 Parkhaven , 55 Macleroy Road, Northern Park, Pietermaritzburg


COST (includes vat)

PMCB Members: R785 p/p, R740 p/p for 3/more, R685 p/p for 5/more

Non-members: R1035 p/p, R1015 p/p for 3/more, R980 p/p for 5/more

Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.


BOOK NOW

Via our online event management system (Glue-up - click on Register or I will attend below) or contact Thabisile Ngidi - info@pmcb.org.za, 033 345 2747.

Speakers

  • Ann-Rose Oldham (Maritzburg Business College)

    Ann-Rose Oldham

    Maritzburg Business College

    Ann-Rose is the propriety of Maritzburg Business College which provided comprehensive secretarial courses leading to national and international examinations.

    Ann-Rose has offered this telephone reception course successfully at the PMCB for a number of years.

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Community

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Tickets

Training - Telephone Reception - PMCB Member - Per Person

Training - Telephone Reception - PMCB Member - Per Person

Member Price R 682.60
Training - Telephone Reception- PMCB Member - 3 Attendees

Training - Telephone Reception - PMCB Member - 3 Attendees

Member Price R 1,930.44
Training - Telephone Reception - PMCB Member - 4 Attendees

Training - Telephone Reception - PMCB Member - 4 Attendees

Member Price R 2,573.92
Training - Telephone Reception - PMCB Member - 5 Attendees

Training - Telephone Reception - PMCB Member - 5 Attendees

Member Price R 2,978.25
Training - Telephone Reception - PMCB Member - 6 Attendees

Training - Telephone Reception - PMCB Member - 6 Attendees

Member Price R 3,573.90
Training - Telephone Reception - PMCB Member - 7 Attendees

Training - Telephone Reception - PMCB Member - 7 Attendees

Member Price R 4,169.55
Training - Telephone Reception - PMCB Member - 8 Attendees

Training - Telephone Reception - PMCB Member - 8 Attendees

Member Price R 4,765.20
Training - Telephone Reception - PMCB Member - 9 Attendees

Training - Telephone Reception - PMCB Member - 9 Attendees

Member Price R 5,360.85
Training - Telephone Reception - PMCB Member - 10 Attendees

Training - Telephone Reception - PMCB Member - 10 Attendees

Member Price R 5,956.50
Training - Telephone Reception - Non-Member - Per Person

Training - Telephone Reception - Non-Member - Per Person

Standard Price R 900
Training - Telephone Reception - Non-Member - 3 Attendees

Training - Telephone Reception - Non-Member - 3 Attendees

Standard Price R 2,647.80
Training - Telephone Reception - Non-Member - 4 Attendees

Training - Telephone Reception - Non-Member - 4 Attendees

Standard Price R 3,530.40
Training - Telephone Reception - Non-Member - 5 Attendees

Training - Telephone Reception - Non-Member - 5 Attendees

Standard Price R 4,260.85
Training - Telephone Reception - Non-Member - 6 Attendees

Training - Telephone Reception - Non-Member - 6 Attendees

Standard Price R 5,113.02
Training - Telephone Reception- Non-Member - 7 Attendees

Training - Telephone Reception - Non-Member - 7 Attendees

Standard Price R 5,965.19
Training - Telephone Reception - Non-Member - 8 Attendees

Training - Telephone Reception - Non-Member - 8 Attendees

Standard Price R 6,817.36
Training - Telephone Reception - Non-Member - 9 Attendees

Training - Telephone Reception - Non-Member - 9 Attendees

Standard Price R 7,669.53
Training - Telephone Reception - Non-Member - 10 Attendees

Training - Telephone Reception - Non-Member - 10 Attendees

Standard Price R 8,521.70

Venue

PMCB Offices

1 Parkhaven
55 Macleroy Road
Northern Park
Pietermaritzburg, KwaZulu-Natal, South Africa

If you have any questions please contact Thabisile Ngidi

Contact Organizer

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