Ann-Rose Oldham – Maritzburg Business College
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Resolving office issues.
WHO SHOULD ATTEND?
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
DETAILS OF THE TRAINING
Date: 26 October 2022
Time: 08:30 – 13:00
Venue: PMCB Offices, Unit 1, Parkhaven Centre, 51 – 55 Macleroy Road, Northern Park, Pietermaritzburg
COST (includes vat)
PMCB Members: R710 p/p, R670 p/p for 3/more, R620 p/p for 5/more
Non-members: R940 p/p, R920 p/p for 3/more, R890 p/p for 5/more
Via our online event management system (Glue-up - click on Register or I will attend below) or contact Thabisile Ngidi - firstname.lastname@example.org, 033 345 2747.